No learner is an island

first_img Comments are closed. Previous Article Next Article No learner is an islandOn 1 Apr 2002 in Personnel Today If you have a global workforce, bringing the team’s knowledge of a newproduct up to speed via conventional training can be costly and impractical,which is where e-learning comes in. Sue Weekes reportsCable & Wireless is a major global telecoms organisation, operating in70 countries. It has two divisions, Cable & Wireless Global, which focuseson IP (internet protocol) and data services and solutions for businesscustomers, and Cable & Wireless Regional, which provides telecoms servicesto 27 countries. Included in the regional division’s sales patch are exotic locations such asthe West Indies, the Solomon Islands, the Falklands and the Maldives – nice forsite visits but not the easiest locations for co-ordinating global training,which is where e-learning comes in. Towards the end of last year, the company launched a range of internetproducts and wanted to ensure its sales force in the various regions fullyunderstood them. It decided to run a pilot e-learning project to train itsemployees. Cable & Wireless had used e-learning before and already had a long-termrelationship with London-based bespoke learning company Fuel, which provides itwith instructor-led and online training. It was the first time, however, thatthe regional division had tried e-learning. Individual assessment “The purpose of the project was to see if e-learning was a viable methodof delivering education to Cable & Wireless Regional and to see if ourstaff would accept it,” says Simon Joy, strategic e-learning managerwithin HR at Cable & Wireless Regional. The pilot system was rolled out to 500 employees based on 30 islands acrossthe West Indies. For the e-learning project to be effective, the sales teamneeded some prerequisite knowledge to fully understand the benefits of the newproducts and implant in them an underlying technical knowledge. Fuel knew thatlearners would be at varying knowledge levels and so composed an onlinepre-course test to assess each one. This meant the full-blown course could thenbe created to an individual’s requirements. Fuel designs all of its e-learning programmes to work with a standard browserand via a 28k modem and upwards. “Most users will access the training on acorporate network but it is also created for access from home so we make sureit will work across 28k modems,” says Fuel CEO Steve Dineen, whoco-founded the company in 1994 with Chris Campbell. “We also created a web-based learning management system, an LMS‘light’,” he explains. The LMS, which is designed to be plug-and-play andis accessed through a standard browser, has since become a commerciallyavailable standalone product. Easy does it Fuel prides itself on creating engaging content and took a lively, visualapproach to the training with material broken down into bite-sized chunks.”We made it analogous and tried to contextualise it wherever possible – soto explain a network we would use a motorway and traffic,” explainsDineen, who is clearly pleased that the material appears to look ‘very easy’ onthe screen. “It’s actually very hard to make technical content look easyon screen,” he says. The course also employs the use of highly visual andfun-to-play breakout games for the user to test themselves. Although Fuel already had an existing relationship with Cable &Wireless, Joy says it knew it needed a partner that could create educationallyeffective and engaging content on its products. “Poor content is probablythe main reason for the failure of e-learning in some companies, along with badinternal marketing,” he says. All of Fuel’s e-learning consultants have worked in instructor-led trainingand it also employs educational psychologist Charles Low as head of e-learningeducation, whose background is in teaching and adult training. “It isimportant not to overwhelm your learners and for Cable & Wireless wecreated a structure that could be broken down easily. It is also alwaysimportant to have consistency on a technical level, consistency of message,look and feel so learners can comfortably move on to the next level,”explains Low. The more diverse the audience, the harder his job, he says, adding:”it’s a case of putting your stick in the ground somewhere. If you pitchit too low, you lose them and if you pitch it too high, you lose them. If youcan hit around 90 per cent of the audience you’re doing well.” Evaluation Feedback from the Cable & Wireless pilot scheme proved more thanencouraging from both the pre- and actual course. It was marketed to staff viaa punchy e-mail, which included the web address for accessing to the training,from the CEO of Cable & Wireless. “The online evaluation completed by all those taking the course hasgiven us unbiased, instant feedback from the start – that 94 per cent of themsay they would like future training to be delivered by e-learning is a powerfulendorsement,” says Joy. Although initially pitched at the sales force, the training is available foranyone in the regions who wants to improve their product knowledge and has beenaccessed by secretaries, admin staff and billing clerks. Low was also pleased with the uptake: “Users liked things such as themini breakout games and feedback showed that most were happy doing the trainingat their desks. The average scores on the pre-test were 36 per cent but on thepost-test it was 70 per cent. Of all who took the post-test, only 1 per centfailed, which is pretty good. At two hours though, some people did think thecourse was too long.” Around 1,400 employees have now registered for the training which is beingrolled out to offices in Spain and Panama (the course was originally designedin Spanish as well as English). The pilot proved the value, acceptance levelsand cost-effectiveness of e-learning to Cable & Wireless Regional, saysDineen, who adds Fuel is now embarking on a joint venture with the telecomsgiant. “The feedback has consolidated our views and helped shape our futureplans. For instance, it is helpful for resource and facility planning to knowthat just 10 per cent of staff are uncomfortable about learning at their deskand want to learn in a dedicated training area.” Moving forward The cost of the e-learning solution to Cable & Wireless was less than£150,000 and Joy believes the bill for traditional education for what they’veachieved would have been up to £2.6m. In terms of cost savings, it has alreadyprovided a return on investment, he says, but the benefit goes far beyond that:”In terms of educating our staff, our customers are already realising thebenefits. Many of our team are now able to engage in much richer conversationswith each other and our customers,” and, as a final endorsement, he adds:”We are planning to move 49 per cent of our education to e-learning.”As part of the next phase of the programme, Fuel will be meeting the Cable& Wireless directors – including those representing HR, marketing andfinance – in order to work alongside them to develop a longer term strategy forthe organisation’s educational needs. This is likely to involve skillsetanalysis to align training with business needs and also put in place competencyframeworks. Certainly the Cable & Wireless experience proves the benefit of a pilotand Joy emphasises the importance of implementing one going sooner rather thanlater if you think e-learning may suit your needs. “Do not spend yearsplanning an infrastructure strategy and then plan a content strategyafterwards; these activities run parallel. You will learn a lot from your firstexperience that will allow for future planning, so get the pilot goingquicker.” In summaryPilot testing Cable & Wireless Regional’srequirement: To implement a pilot programme of new product training, initiallyto 500 people across the West Indies.Why? Although the product training in itself was important, theprogramme was also a pilot project to see if e-learning was a viable method ofdelivering education to the regions and to see if staff would accept thismethod of deliveryIs e-learning delivering? The pilot was judged a success on thebasis of staff feedback and results. Around 1,400 employees have now registeredfor the training. The cost-savings mean the training has already paid foritself, says Simon Joy, strategic e-learning manager within HR at Cable &Wireless RegionalIn summaryCable & wireless e-learning tips for success1 Content is king; get key members ofstaff to trial a few hours of e-learning from different vendors before making adecision2 Internal marketing and motivationis as important as the technology3 Get your pilot project up andrunning – you will learn a lot from your first experience that will allow forfuture planning Related posts:No related photos.last_img read more

Three Weber State Golfers Earn All-American Scholar Honors

first_img Brad James August 1, 2018 /Sports News – Local Three Weber State Golfers Earn All-American Scholar Honors FacebookTwitterLinkedInEmailOGDEN, Utah-Three Weber State men’s golfers, per a report released late Tuesday, received national honors as the Golf Coaches Association of America released its Srixon/Cleveland Golf All-America scholar list.Earning the honor were 2017 seniors Kyler Dearden, Alex Herzog and Lee Shepherd.To be eligible for this list, individuals must be juniors or seniors, competed in at least three full years at the collegiate level and participate in at least 50 percent of his team’s competitive rounds.Additionally, all individuals must have a stroke-average under 76.0 in Division I competition and maintain a cumulative GPA of 3.2.All recipients must also have high moral character and be in good standing at their college or university. Tags: Alex Herzog/Kyler Dearden/Lee Shepherd/Srixon/Cleveland Golf All-America Scholars/Weber State Men’s Golf Written bylast_img read more

US Navy Helicopter Crashes in Kuwait

first_imgBack to overview,Home naval-today US Navy Helicopter Crashes in Kuwait US Navy Helicopter Crashes in Kuwait View post tag: News by topic View post tag: Kuwait View post tag: Crashes Authorities View post tag: Navy Share this articlecenter_img December 22, 2014 View post tag: US Navy A U.S. Navy MH-60S helicopter assigned to Helicopter Sea Combat Squadron 26 (HSC 26) crashed at 11:22 a.m. (EST), Dec.21, while on an overland training flight at Camp Buehring, Kuwait.All six personnel aboard the helicopter survived the crash and were transported to nearby medical facilities for evaluation. Three of the six crewmembers sustained minor injuries and received treatment. All have been released.The crash was not a result of hostile activity.The Navy will investigate the cause of the crash.[mappress mapid=”14797″]Press release, Image: US Navy View post tag: Naval View post tag: middle east View post tag: Helicopterlast_img read more

General Atomics tests hypersonic railgun projectiles

first_img View post tag: GA EMS Back to overview,Home naval-today General Atomics tests hypersonic railgun projectiles General Atomics tests hypersonic railgun projectiles May 11, 2017 View post tag: Railguncenter_img Equipment & technology U.S. defense contractor General Atomics Electromagnetic Systems (GA-EMS) announced they have tested their hypersonic projectiles with an enhanced Guidance Electronics Unit (GEU) with multiple firings from the organization’s three mega joule (3 MJ) Blitzer railgun system.The company said the enhanced GEU containing a new battery configuration and running GA-EMS developed guidance, navigation, and control software, completed testing at launch accelerations over 30,000 Gees at the U.S. Army Dugway Proving Ground in Utah.“We’re continuing to test at an impressive pace, building on the successes over the past year to advance both our Blitzer railgun systems and hypersonic projectile capabilities,” stated Nick Bucci, vice president Missile Defense and Space Systems at GA-EMS. “We are on track to conduct another series of tests using the Blitzer 10 MJ railgun system later this year. With each new firing, we continue maturing the technologies and performing risk reduction toward a multi-mission railgun weapon system that supports future operation on land and at sea.”The GEU tests also demonstrated a continuous two-way data link between the in-flight projectiles and the ground station over the Dugway Proving Ground open range. In addition to the GEU, a new lightweight composite sabot was tested, demonstrating successful sabot separation and in bore structural integrity at the high acceleration levels.GA-EMS has internally funded the Blitzer railgun systems and hypersonic projectile development and has recently also announced the development and completion of the High Energy Pulsed Power Container (HEPPC) which provides twice the energy density of existing pulsed power systems. The HEPPC is intended to reduce the footprint for pulsed power required to launch projectiles, offering greater flexibility for future Navy and Army railgun applications. Share this articlelast_img read more

Letter

first_imgI enjoyed reading Tom Herbert’s report from the Real Bread Conference, but I recently returned from a conference on Quality and Safety of Grain Crops and Foods, in South Africa. There, the availability of wholesome, reasonably-priced bread from plant bakeries using the Chorleywood Bread Process makes the difference between being able to put sufficient food on the table for your family or not.It’s fine for we affluent and well-fed people to pontificate about ’real’ bread versus CBP, but when you are literally on the bread line, the finer points of ’quality’ mean nothing to you and your family. Just getting any form of bread can be a bonus.Stanley P Cauvain, director, BakeTran, and honorary president of the International Association for Cereal Science & Technologylast_img

College Alumnae Association awards 2020 Outstanding Senior Award

first_imgAlthough Saint Mary’s was not able to have a traditional convocation ceremony due to the coronavirus, senior Katie Glenn was recognized as the recipient of the Alumnae Association’s Outstanding Senior Award winner on the convocation honors website.The award is given annually to a senior who “exemplifies the spirit and values of Saint Mary’s College and displays outstanding dedication to Saint Mary’s through curricular and extracurricular activities,” according to the website.During her time at Saint Mary’s, Glenn was a four-year member of the cross country team, where she served as a team captain her junior and senior years. In addition, Glenn held the role of vice president of Belles for Life, participated in the sustainability committee, compost crew and the peer mentorship program and worked as an athletic training assistant.Glenn was also a co-recipient of the Juliette Noone Lester Award in political science and a co-recipient of the Mary Ellen Smith Academic and Athletic Achievement Award.Glenn said she was surprised when she found out she had won the award.“We had to submit statements when we received the nomination, and when I dropped mine off at the Alumnae Office, I remember seeing the names of some of the Belles who were also nominated and figured there was no way I would get it,” she said. “There were so many wonderful names in there. It means so much to be recognized in this way because there are so many amazing Belles who are equally deserving.”Reflecting on her time at the College, Glenn remembers all the people who supported her pursuits.“My participation in these activities and groups, particularly cross country and Belles for Life, has absolutely defined my four years at Saint Mary’s,” she said. “It’s easy to rattle off clubs or leadership roles and have it sound like the making of a nice resume, but it’s really a story about all the amazing, supporting, inspiring people who I’ve walked with these past few years and who have become like a family to me.”Glenn will not be able to give an acceptance speech at the traditional champagne brunch, given the cancellation of senior week programming.“As far as I’m aware, I will not be able to give an acceptance speech since the champagne brunch has been canceled. I’m sure I wouldn’t have mustered up anything too inspiring or life-changing, so I’m OK with it,” she said. “Missing all the normal senior week activities has of course been really difficult, but thankfully we’re Belles and prepared for difficult times like this.”Glenn said she is thankful for all the opportunities the College has given her.“Saint Mary’s has provided me so much opportunity, as well as the courage and confidence to dive headfirst and take advantage of those opportunities,” she said.After graduation, Glenn will work as a caseworker with the Jesuit Volunteer Core for a year in Austin, Texas.Tags: commencement 2020, Saint Mary’s Outstanding Senior Award, Saint Mary’s Alumnae Associationlast_img read more

Australian government analysis warns that reliance on Indian coal imports poses ‘significant risk’

first_img FacebookTwitterLinkedInEmailPrint分享The Guardian:Thermal coal exporters face “significant risk” that demand from India will decline, a report by the Australian office of the chief economist says. It also warned of long-term uncertainties in the market considered a “great hope” by miners.The report, released on Friday, came as the resources minister, Matt Canavan, prepared to visit India to promote the Australian resources sector. He argued India has an “astonishing” appetite for Australian thermal coal that could support “three to four new Adani-sized coalmines.” But those comments appeared at odds with the conclusions of the government’s economic advisers: that while India and southeast Asia were seen by the resources industry as a “bright light” that could help sustain Australian thermal coalminers as industrialised nations pivot away from fossil fuels, the outlook in India was “finely balanced and uncertain.”“While India is one of the great hopes for thermal coal exporters, alongside southeast Asia, it also presents significant risk,” the first paragraph of the report said. “If India’s thermal coal imports decline, there could be substantial implications for seaborne markets.”The argument being pushed by advocates of the thermal coal sector, that growth in these new markets could support new mines – or a new coal basin – ignores the more dramatic shifts away from coal in developed economies, analysts said.Tim Buckley, the director of energy finance studies at the Institute for Energy Economics and Financial Analysis, said: “The hope was that India and southeast Asia might provide something of a cushion [for the thermal coal industry] on the way down. But this isn’t a gentle slide to oblivion.”Buckley said solar power in India was three times cheaper than the assumptions used in the chief economist’s report, based on outdated IEA predictions. “They’re underestimating the importance of low-cost renewable energy,” he said. “Growth of thermal coal demand in India is financially challenged by the fact renewable energy is 30% cheaper, so what bank in their right mind would finance a new coal-fired power plant?”More: Australian thermal coal exporters warned of falling demand from India Australian government analysis warns that reliance on Indian coal imports poses ‘significant risk’last_img read more

Trail Mix: The Willow Tree Turns One

first_imgTeri Dosher and her daughter, Zoe, at The Willow Tree Coffee House & Music Room.I have been involved with booking festivals and concerts for much of the last decade. One thing I have learned is that the music business can be amazingly fickle and money can be made – and lost – very quickly. That latter reality has had me working on a volunteer basis in all of my endeavors – sure, I don’t make any money, but I am able to feed my musical addiction and, at the same time, don’t risk losing money, either.Teri Dosher, proprietor of The Willow Tree in Johnson City, Tenn., shares my passion for live music. But, I admit, she is much braver than I. Teri was willing to mate her money with her vision and open a music room of her very own.Last week, The Willow Tree wrapped up a month long celebration of its first year in business. Teri and her crew brought some great bands to town for the festivities, including Sam Quinn & Taiwan Twin, Yarn, Possum Jenkins, Big Daddy Love, and Sam Lewis, who was featured in this blog last month.Other great bands that played The Willow Tree in its first year were Dangermuffin, Sol Driven Train, Ian Thomas & The Band of Drifters, Valley Young, The Howling Brothers, Woody Pines, Zach Deputy, among many others.Considering the plethora of talent that has already graced The Willow Tree’s stage, it is not a stretch to say that the room will soon be a serious player in the regional music scene. Fans – and bands – take notice when word begins to spread about a killer place to see live music. It’s my guess that Teri and The Willow Tree will not be lacking in crowds for some time.I recently caught up with Teri to chat about The Willow Tree turning one.BRO – What led you to open a music venue?TD – My passion for music and the appreciation I have for the people who make it. Music moves my soul every day. I wanted to have a place where those I love to listen to so much could come play and I could introduce them to other music lovers.BRO – Describe what you were feeling the night you opened the doors for the first show.TD – The same thing I have felt this whole past year. It’s very surreal, and I’m not really sure how I got here. But it’s always an overwhelming feeling of gratitude.BRO – Knowing what you know now, do you have one piece of advice you would offer aspiring music venue owners?TD – Not really. Chris Phelps, my friend who runs my other favorite music venue in Lexington, N.C., called High Rock Outfitters, had me read a book called A Rock And A Hard Place. It was written by the guy who opened The Handlebar in Greenville, S.C. It was his perspective on how hard it can be. That helped me see that everyone who is involved in music isn’t in it for the love of music. I think that it’s important to love it and appreciate those who make it. I think that’s been what has made us successful thus far. It also makes it all worth it when you aren’t making any money, which is all the time. My payment comes from the music and from making people happy.BRO – Cast any and all budgetary worries aside and book your dream show. Who would it be?TD – I have a vision board of all those bands I hope will play for us one day. Many have come true already. Sam Quinn played this week and sold out. Yarn and Big Daddy Love was our double header grand opening show and it also sold out. Having Elephant Revival was a huge show for us and a dream come true. Other dream shows are Gregory Alan Isakov, Joe Purdy, and The Black Lillies.For more information on The Willow Tree, including hours, location, and event calendar, surf over to their website. Already, there are some great shows on the horizon. Emi Sunshine will be there this Saturday, while Jalopy Junction and Megan Jean & The KFB hit the stage next weekend. If you feel like checking out a show at The Willow Tree, shoot me an email at [email protected] with THE WILLOW TREE in the subject line. Teri has offered up a couple tickets and a couple drinks – caffeinated or fermented, your call!! – to the show of your choice. A winner of this special offer will be chosen from all emails received by noon on Friday, February 6th.last_img read more

Appalachian Trail Conservancy urges Congress to consider Trailside communities in stimulus packages

first_imgIn mid-March, the Appalachian Trail Conservancy submitted a letter to the Appropriations Committees in the U.S. Senate and U.S. House of Representatives asking them to take special consideration of the Trailside communities that rely on outdoor recreation dollars in upcoming stimulus packages. The closure of the AT is likely to have deep economic impacts on these rural Trailside communities. “We are excited to support these communities and these projects because we want to make sure that every Georgian has a chance to get outdoors,” said Mark Williams, Commissioner of the Department of Natural Resources. “We’ve seen public access dramatically increase through the many great trails built in partnership with RTP, and we are looking forward to even more.”  The Georgia Department of Natural Resources has selected the recipients of the Georgia Recreational Trails Program grants for construction and rehabilitation of trails. Selected applicants are now asked to submit final applications for their proposals, which will result in nearly $2.5 million of funding to support outdoor access in Georgia, according to a press release. Georgia DNR announces 12 grants through the Recreational Trails Program Tour de France postponed due to COVID-19 The world’s most famous cycling event has decided to postpone amidst the global pandemic. The three-week race is still scheduled to take place in 2020 but has received a new start date of August 29. The race will run until September 20. The route of the Tour de France will remain the same. Appalachian Trail Conservancy urges Congress to consider Trailside communities in stimulus packages “Many of these communities are in the early stages of building small businesses focused on serving the outdoor recreation community,” the ATC wrote in the letter. “Many Trail-related businesses will not survive the impact of travel restrictions and attempts to limit the spread of COVID-19. Economic stimulus legislation under development now in Congress needs to generate the necessary income and workforce development for rural communities to recover quickly.” “We would like to thank all of cycling’s stakeholders, the Tour de France’s partners, its broadcasters as well as all of the local authorities for their reactivity and support,” the organization said in a statement. “We all hope that the 2020 Tour de France will help to turn the page on the difficult period that we are currently experiencing.”last_img read more

Change your credit union’s point of view

first_img 46SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Anthony Demangone Anthony Demangone is executive vice president and chief operating officer at the National Association of Federal Credit Unions (NAFCU). Demangone oversees day-to-day operations and manages the association’s education, membership, … Web: https://www.cuinsight.com/partner/nafcu Details A number of my colleagues and I were in a meeting recently.  Issue du jour?  Did a third-party product make sense for NAFCU and its member credit unions?We chatted a good deal about important issues:PriceUtility, both for us, and our membersHidden costs, in terms of consulting and in-house staff attentionIt was a good discussion.  At one point in the meeting, however, we had to ask ourselves this question: How would Dan view this from his seat?  (“Dan” is Dan Berger, NAFCU’s CEO.)  Given Dan’s concerns, which include balancing the budget, answering to the board, executing NAFCU’s strategic plan, etc., what would he want to know?  What questions would he ask?Based on the new point of view, it quickly became apparent that we were in no position to recommend moving forward.  We needed more data.  A good deal more.Changing your point of view is essential.  As agents of a corporation (be it a trade association, or a credit union), we all work on behalf of someone else. The more we can view things from their point of view, the better.last_img read more